Your legal questions answered
When you close your account, all active balances are paid to your registered withdrawal method within 48 hours. We keep your transaction record for seven years. You can request account reactivation within 30 days; after that, your data is archived.
Withdrawals via DANA, OVO, GoPay and QRIS clear within one minute under normal conditions. You'll receive a confirmation email with the transaction ID. Check your wallet app to see the funds arrive. If a withdrawal fails, we retry automatically or return the balance to your account.
Yes. Go to Account Settings and update your contact details. We'll send a verification code to your old email and SMS to your old phone to confirm the change. This protects your account from unauthorized changes.
Change your password immediately and contact our support team via live chat or email. We'll review your recent login history and transactions. If we find unauthorised activity, we'll secure your account and investigate the source of the breach.
We do not sell your personal data. We share only the minimum information needed with payment processors and regulatory authorities where local law requires it. You can request a full list of third parties who access your data.
Most withdrawals are verified instantly when you request them. If we need extra checks — for example, a large withdrawal or a new payment method — verification takes up to 24 hours. We'll email you if we need more information.
gocengslot operates from jurisdictions where access and eligibility depends on local law. Our terms are set to comply with the regulations of the regions we serve. Contact our legal team if you have questions about our operating authority or jurisdiction.
