Privacy & Data — Frequently Asked
Your account is flagged as inactive, and your login credentials are deactivated immediately. Personal details remain on file for three years to comply with payment verification laws where local law permits. After that, your name and contact information are deleted or anonymised.
Yes. Open Account > Transaction History to view all your DANA, OVO, GoPay and QRIS deposits and withdrawals with timestamps, amounts and status. Each transaction record includes the payment method and verification reference for your records.
Payment data is encrypted immediately upon entry and transmitted only to the payment processor. We do not store full card or account numbers. Your payment method is verified on every withdrawal to prevent fraud. Transaction records are kept in a secure, monitored database.
Yes. We use cookies to keep you logged in, remember your language and game preferences, and analyse how you browse the lobby. You can disable non-essential cookies in your browser settings, but some features like login persistence may not work.
Email our privacy team or open live chat Monday to Friday, 09:00–22:00 Indonesia time. Include your account username and a clear description of your concern. We aim to respond within 24–48 hours during business days.
Your account credentials and personal profile are private. Other players see only your username and game activity stats if you play live tables. Your real name, email, payment method and withdrawal history are never visible to other users.
Yes. Send a data-access request via email with your account username and identity verification. We'll compile your personal data, account history, transaction records and device logs into a downloadable file within 10 business days.
